Frequently Asked Questions
Everything you need to know before your next cup
Why does my tea taste bitter?
Usually the water is too hot or the tea steeped too long. Lower the temperature or shorten the steep by 30 seconds.
Do I need a thermometer?
No. Boil the water and let it rest a bit before pouring, based on the tea type. Each product page lists the ideal temperature if you want to be precise.
Can I steep the leaves again?
Yes. White, green, oolong and pu-erh are good for 2 or 3 steeps. Add 30 to 60 seconds each time.
Which teas have caffeine?
Black, pu-erh, yerba mate and most chai have the most. White, green and oolong have less. Herbal, rooibos and hibiscus have none.
How do I store loose leaf tea?
In an airtight container, away from light, heat, moisture and strong smells.
What kind of infuser is best?
One that gives the leaves room to expand. A wide basket or a teapot with a strainer works well.
How much do you charge for shipping?
Our website calculates your shipping cost automatically based on your zip code and the weight of your order, so you always pay the precise rate with no processing fees or extras. You can see the exact cost in your cart or at checkout.
When should I expect my order?
We process and ship orders within 24 hours of receipt (excluding weekends and holidays). Most orders arrive within 2 to 5 business days, though we ask that you allow up to two weeks to account for occasional shipping delays.
How can I track my order?
Log into your account to check the status of your order and track your package.
Do you ship internationally?
We ship throughout the United States, including APO/FPO addresses and U.S. territories, as well as to Canada. If you're located elsewhere, email us and we'll see what we can do. Shipping rates vary by destination and may be subject to customs duties on arrival, so check with your local post office for details.
Can I send tea to a different address as a gift?
Of course. Just enter the recipient's address in the shipping address field at checkout.
Can I combine two orders going to different addresses to save on shipping?
Shipping is calculated per package, so orders going to different addresses need to be placed separately.
What is your return policy?
You may return most new, unopened items within 14 days of delivery for a refund or store credit. Email us with your name, order number and the item you'd like to return, and our team will follow up with a return address.
